This notice is to inform you of a unscheduled outage, which will cause some disruption when contacting Conetix.
Scope of Issue
Conetix is aware of a network disruption affecting our upstream phone provider. This is due to the high volume of call traffic for all major networks as there's a rush to move services online for COVID-19 preparations. The majority of affected calls are coming from the Telstra network and you may receive a notification that the line is busy.
Please simply email our team and request a call-back if you're unable to get through, Conetix support staff are still at 100% and outbound calls are working without issue.
** Update 09 April 2020**: Call volumes have returned to normal again and our wholesaler is only reported limited issues from certain Sydney locations. If you still have any issue, please use the live chat or email to request a call back.
** Update 02 April 2020**: Call volumes appear to still be having problems in some isolated areas, with Telstra being the most heavily affected. Please use the live chat or email to request a call back and the team can still call you.
Update 26 March 2020: Call volumes appear to have returned to normal, with no further reported issues. Conetix will continue to monitor. Both Telstra and Optus have directly stated they've had up to 50% overall call volumes Australia wide which has been the cause (not related to Conetix or our wholesaler).
Update 23 March 2020: Our wholesale provider is busy working with the major telecommunications providers in order to resolve the issues, however the COVID-19 rush means there's significantly more call volumes than they've ever experienced. We're monitoring the situation, MaxoTel also have a status page here: https://status.maxo.com.au/
Impacted Services
If the unscheduled outage has been marked as resolved and you still believe there is an issue, please contact us immediately to lodge a support ticket.
Please note that during an outage, there may be some slight delays in responding to support tickets.