This notice is to inform you of a unscheduled outage, which will cause some disruption to your service with Conetix.
One of the nodes in one cluster had storage performance issues, which affected database reads and writes. This in-turn meant sites were timing out and other similar delays.
A full reboot was determined to be the best option rather than failing VM's over to a different node, as the reboot would ensure drives are checked upon startup for errors. This means they can be identified and corrected early (if they exist) rather than having a latent issue occur at a later stage.
If the unscheduled outage has been marked as resolved and you still believe there is an issue, please contact us immediately to lodge a support ticket or by calling us on 1300 789 260.
Please note that during an outage, there may be some slight delays in responding to support tickets and calls. This is due the fact that our efforts will be focused on resolving the fault and ensuring there is timely updates for all customers via this page.