Issues sending to hotmail.com and live.com for some systems Thursday 13th May 2021 11:30:00


Conetix is observing some bouncing from outlook.com, hotmail.com and live.com addresses for a number of systems. Microsoft are actively blocking emails from our platform at present but have not provided a reason why.

Unfortunately, there seems to be no cause nor trigger we can observe. Microsoft provides us with detailed reports including when any IP is blocked, however their system is showing all green across the board.

We have logged the issue with Microsoft but at this stage have no ETA on when it will be fixed.

Updates

  • Update #2 08:30 14 May 2021 - While we haven't received anything except an acknowledgement of the support request, it appears that all mail is flowing again to Hotmail, and similar Microsoft free email destinations. Conetix will continue to monitor the flows in order to escalate and/or resubmit the support request if required.