DNS Resolution Issues Thursday 7th October 2021 16:48:00

This notice is to inform you of a unscheduled outage, may cause some disruption to your service with Conetix.

Scope of Issue

Conetix is aware of DNS resolution issues affecting all customers using Conetix Nameservers. We currently have engineers working to resolve the issue.

Impacted Services

• DNS lookups to domains using Conetix Nameservers.

Updates and Status

• 16:25 AEST - 07/October/2021 - Investigation started after issue reported by internal monitoring.
• 18:25 AEST - 07/October/2021 - Investigation into this issue is ongoing, we will provide updates as they become available.
• 19:45 AEST- 07/October/2021 - Our system administration team have identified a unique denial of service attack and has implemented mitigation. Services are restoring to normal. Our network administration team will be working on implementing further systems to provide mitigation against similar issues in future.

Contact Info

If the unscheduled outage has been marked as resolved and you still believe there is an issue, please contact us immediately to lodge a support ticket or by calling us on 1300 789 260.

Please note that during an outage, there may be some slight delays in responding to support tickets and calls. This is due the fact that our efforts will be focussed on resolving the fault and ensuring there is timely updates for all customers via this page.