Unscheduled Outage - Windows Hosting (Repeat) Friday 15th September 2023 05:41:00

This notice is to inform you of an unscheduled outage, which may be causing some disruption to your service with Conetix.

Scope of Issue

Conetix is aware of a service disruption affecting Windows Hosting environments. This is an unfortunate repeat of the indecent yesterday. Each system had been restored and Windows updates disabled, however they appear to have force installed regardless. We understand the frustration this has caused and working 24/7 to fully resolve.

The Conetix team has begun the restoration process again.

Impacted Services

• Windows based hosting environments

Updates and Status

• 05:00 - 15/09/23 - Issue reported and being investigated
• 06:40 - 15/09/23 - Restoration of services is progressing. Approximately 15% of Windows services are back.
• 07:50 - 15/09/23 - Restoration of services is progressing. Approximately 30% of Windows services are back.
• 08:55 - 15/09/23 - Restoration of services is progressing. Approximately 50% of Windows services are back.
• 10:05 - 15/09/23 - Restoration of services is mostly complete with 90% Windows services are back.
• 11:40 - 15/09/23 - Restoration of services is now complete. We are transitioning to further preventative measures.
• 12:05 - 15/09/23 - Two other servers were identified with faults and restoring. ETA for these is less than 20 minutes.
• 13:30 - 15/09/23 - All services have been restored. Future mitigation efforts continue to prevent further issues.

If the unscheduled outage has been marked as resolved and you still believe there is an issue, please contact us immediately to lodge a support ticket or by calling us on 1300 789 260.

Please note that during an outage, there may be some slight delays in responding to support tickets and calls. This is due the fact that our efforts will be focused on resolving the fault and ensuring there are timely updates for all customers via this page.